8kbe's Privacy Policy — Your Information Is Our Responsibility

1 Introduction

8kbe operates a trusted online gaming platform for players in Bangladesh. We believe your personal privacy is a fundamental right, and keeping your information safe while you use our services is essential.

This privacy policy ("Policy") explains how 8kbe collects your personal information, the purposes for which it is used, who it may be shared with, and what rights you have over your information. By using our platform, you are considered to have agreed to the terms of this Policy.

We have written this policy in clear, simple language so you can easily understand how your information is managed. If you have any questions, please contact our support team.

2 Information We Collect

8kbe collects various types of information, described in detail below.

2.1 Information You Provide

When you create an account on our platform or use our services, you provide the following information directly:

• Full name and date of birth
• Email address and phone number
• Password (stored in encrypted form)
• Payment method details (bKash, Nagad, Rocket, or bank account number)
• Documents required for identity verification (copy of national ID card or passport)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Time spent on the platform and pages visited
• Gaming activity and transaction history
• Login time and date information
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may collect information from identity verification service providers and payment processing companies. This information is used solely to confirm your identity and ensure secure transactions.

3 Purposes for Using Information

8kbe uses your information only for specific and legitimate purposes. The main reasons your information is used are listed below:

3.1 Providing and Operating Services

• Creating, managing, and securing your account
• Operating gaming services and improving your gaming experience
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, and bank transfer)
• Managing bonuses and promotional offers
• Providing support services

3.2 Meeting Legal Obligations

• Completing the identity verification (Know Your Customer — KYC) process
• Complying with anti-money laundering regulations
• Detecting and preventing fraud and unauthorized transactions
• Age verification (confirming 21+)

3.3 Communication and Support

• Sending account-related notifications and important updates
• Responding to your inquiries and complaints
• Sending promotional information where you have given your consent

3.4 Security and Fraud Prevention

• Ensuring platform security and preventing cyberattacks
• Detecting suspicious activity
• Ensuring responsible gaming

4 Sharing and Disclosure of Information

8kbe does not sell or rent your personal information to third parties. However, information may be shared in specific circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us operate our services. These include payment processing companies, identity verification services, and data storage services. These companies act only on our instructions and are obligated to keep your information secure.

4.2 Legal Requirements

We may be required to disclose your information on the basis of a court order, legal process, or a lawful request from a government authority. Information may also be disclosed to assist in investigating fraud, money laundering, or other illegal activity.

4.3 Business Transfers

Your information may be transferred in the event of a company merger, acquisition, or asset sale. If such a change occurs, we will notify you in advance.

4.4 With Your Consent

Before sharing information for any purpose not mentioned above, we will obtain your explicit consent.

5 Cookies and Tracking Technologies

8kbe uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential cookies: These are necessary for the basic operation of the platform. They are used to maintain login sessions and ensure security.
• Functionality cookies: Used to remember your preferences and settings, such as language selection and account-related preferences.
• Analytics cookies: Used to analyze how our platform is used and to improve our services.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

6 Data Security Measures

8kbe has adopted industry-standard security measures to keep your information safe:

• SSL encryption: All data exchanged between our platform and your device is protected using SSL (Secure Socket Layer) encryption technology.
• Data encryption: Your password and sensitive financial information are stored in encrypted form.
• Access controls: Only authorized staff have access to your information, and their access is limited to only the information necessary for their role.
• Regular security audits: Regular security tests are conducted to identify vulnerabilities in our systems.
• Data backups: Your information is backed up securely on protected servers.

We use the highest standard of technology to protect your information, but no method on the internet is 100% secure. We continuously work to improve our security measures.

7 Data Retention Period

8kbe retains your personal information only for as long as it is necessary:

• All information is retained while your account is active.
• Even after account closure, transaction records may be retained for a specified period to meet legal obligations.
• Information may be retained for a longer period for the purposes of fraud prevention and resolving legal claims.
• Information that no longer serves a legitimate purpose is securely deleted or anonymized.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may ask us what information we hold about you and how it is being used. We will provide you with the information within a reasonable time.

8.2 Right to Rectification

You have the right to have any inaccuracies in your information corrected. Many details can be updated directly through your account. For other cases, contact our support team for assistance.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Data Portability

You have the right to receive your data in a structured, commonly used, and machine-readable format.

8.5 Right to Opt Out of Marketing Communications

You may remove yourself from our promotional emails or messages at any time. Use the "unsubscribe" option in any marketing message or contact our support team.

To exercise any of the above rights, contact our support team. We will process the request after verifying your identity.

9 Protection of Minors

8kbe is a platform operated exclusively for those aged 21 and above. We do not knowingly collect personal information from any minor. An age verification process is followed at the time of account registration.

If we learn that a minor's information has been collected unintentionally, that information will be deleted immediately and the associated account will be closed.

10 Third-Party Links and Services

Our platform may contain links to third-party services (such as payment gateways). The privacy policies of these third parties may differ from ours. We are not responsible for their privacy practices and recommend that you read their respective privacy policies.

11 Changes to This Policy

8kbe may update this privacy policy from time to time. If there are any significant changes, we will notify you by email or through the platform. The date of the latest update to the policy will be noted at the top of the page.

Continued use of our platform after a policy change will be taken as your acceptance of the updated policy.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:

• Email: [email protected]
• Live chat: Live chat support in Bengali and English is available 24/7 through our platform.

We take all privacy-related requests seriously and aim to respond as quickly as possible.